Shipping Policy

Policy Overview

This Shipping Policy outlines the official, standardized shipping rules, order processing procedures, delivery timelines, and shipping benefits applicable to all orders placed on our official skincare website. Designed to deliver consistent, transparent, and reliable logistics services for all global customers, this policy applies to every product purchase across our platform. All shipping arrangements are unified globally to ensure equal and stable delivery experiences for users in all regions, with standardized service standards and no regional differentiation.

Order Processing & Shipment Timeline

All orders will undergo systematic verification, inventory confirmation, and packaging arrangement immediately after successful payment confirmation. Our standard order processing and shipment window is 1 to 3 business days. This period covers order review, product quality inspection, professional packaging, and logistics dispatch procedures. During seasonal sales peaks, promotional events, or routine inventory updates, individual orders may encounter minor processing delays, and we will always prioritize arranging shipment in the most efficient manner possible.

Global Delivery Timeframe

We provide unified global delivery services covering all international regions. The standard transit time for all global orders is 6 to 12 business days. This delivery timeline is universally applicable to all destinations worldwide with no separate regional delivery schedules or differentiated shipping speeds. Please note that we do not offer expedited shipping options, and all orders will be delivered in accordance with the official standard shipping cycle.
Delivery progress may be slightly affected by uncontrollable factors including local customs clearance procedures, regional logistics efficiency, and public holiday arrangements. Such minor fluctuations are within the normal range of global cross-border logistics and do not constitute shipping service exceptions.

Free Shipping Benefit

We providepermanent free shipping for all products on our official website. There are no minimum order quantity requirements, no threshold restrictions, no hidden logistics fees, and no additional handling charges for any purchase. All global customers can enjoy this inclusive free shipping benefit for every order, helping you achieve cost-effective skincare shopping with zero delivery costs.

Shipping Currency Standard

In consistent with our unified platform settlement rules, all shipping-related service settlements and order transactions on our website are calculated and processed in USD (United States Dollar). All price displays and order confirmations follow this unified currency standard to ensure transparent and consistent billing for global users.

Order Shipping Modification Rules

Once an order enters the processing and packaging stage, no temporary modification, cancellation, or interception application during transportation can be supported to ensure the stability and efficiency of global logistics arrangement. If you need to adjust or cancel your order, please submit your application before the official shipment is arranged. After receiving the package, you can follow our official return and refund policy to apply for after-sales processing if necessary.

Shipping Exception Handling

In cases of rare logistics exceptions including package delay, loss, or damage caused by logistics carriers, please contact our customer support team promptly. We will verify the situation in a timely manner and provide compliant solutions based on official logistics records and platform rules to protect your legitimate shopping rights and interests.

Customer Support

For any inquiries regarding order processing status, shipping progress, delivery timeline consultation, and logistics-related issues, please reach out to our professional customer service team via the Contact Us page. All official contact information and email channels are available on the page for your consultation and support requests.