Refund Policy

Policy Overview

This Refund Policy clearly defines the standardized refund rules, applicable scenarios, processing procedures and time limits for all orders placed on our official skincare website. This policy is formulated to ensure fair, transparent and consistent after-sales service for all global customers. All shopping transactions on our platform are governed by this unified refund regulation, cooperating with our return service to fully protect the legitimate consumption rights and interests of every user. All refund-related operations are settled in unified USD currency to maintain standardized global transaction rules.

Refund Eligibility

Customers are eligible to apply for an official refund in compliance with our 60-day return policy. Qualified refund applications apply to unused, unopened, undamaged products with complete original packaging and intact accessories. We accept refund requests for orders that meet official return standards, including unsuitable skin adaptation, product dissatisfaction, and normal after-sales needs generated during legitimate shopping activities.
We strictly review all refund applications to avoid malicious after-sales behaviors. Any abnormal orders, used or damaged products, and goods that do not meet return specifications will not be approved for refund processing. This rule guarantees standardized and fair after-sales settlement for all global users.

Standard Refund Processing Time

Once your return application is successfully submitted, reviewed and verified by our professional customer service team, we will initiate the formal refund process immediately. Our official unified refund processing cycle is 5 to 10 business days. This time period covers internal order verification, financial review and fund settlement procedures.
Please note that the actual arrival time of the refund may have a slight delay due to the different processing mechanisms of your personal payment platform, bank institution or third-party payment channel. Such delays do not belong to platform processing exceptions, and we will complete all refund procedures within the specified time frame on our end.

Full Refund Rules

All eligible returned products will enjoy a full refund service corresponding to the original order payment amount. Since our platform provides permanent free shipping for all products, no shipping fee, handling fee or additional deduction will be generated during the refund process. The refund amount will completely match the actual payment amount of your original order, with no hidden charges or arbitrary deductions.

Order & Logistics Related Refund Instructions

Our website adopts a unified global shipment standard with 1 to 3 business days order processing and shipping time, and a unified global delivery time of 6 to 12 business days. For orders in normal logistics transportation status, customers can still submit return and refund applications in accordance with the 60-day policy after receiving the goods. We do not support unapproved intercept or refund applications during logistics transportation to ensure the standardization of global order management.

Refund Exceptions

The following situations are not applicable for refund services: products exceeding the 60-day return application period; artificially damaged, opened, used or missing packaging and accessories products; goods damaged due to improper personal storage and use; abnormal orders caused by personal operation errors; and any violations of platform shopping and after-sales regulations.

Consultation & Support

If you have any questions about refund eligibility, processing progress, refund amount settlement and other related after-sales issues, please contact our official customer service team through the Contact Us page. All official contact methods and email channels are displayed on the page, and we will provide you with professional and timely after-sales guidance and problem solving services.