Customer Service Policy

Overview

We are dedicated to providing every global customer with professional, transparent, and reliable shopping and after-sales services. To ensure a consistent and premium shopping experience for all users, we have established standardized global customer service policies covering order processing, global delivery, shipping fees, currency settlement, returns, and refunds. All service rules are applicable to all orders placed on our official website, delivering fair, efficient, and customer-oriented support to shoppers worldwide.

Order Processing & Shipping Time

All orders submitted on our platform will undergo systematic verification and processing immediately after payment confirmation. Our standard order processing and shipment timeframe is 1 to 3 business days. During peak shopping periods or routine inventory restocking, individual orders may experience slight processing delays, and we will always arrange shipment as promptly as possible to ensure order efficiency.

Global Delivery Standard

We provide unified global delivery services for all regions. The standard delivery transit time for all orders is 6 to 12 business days. This unified delivery timeline applies to all international destinations with no separate regional delivery schedules. We maintain stable global logistics arrangements to ensure your packages are delivered safely and within the estimated time frame. There is no expedited shipping option available for all orders.

Free Shipping Policy

We offer 100% free shipping on all products available on our official website. There are no minimum order requirements, no hidden shipping fees, and no additional handling charges for any purchase. All customers globally can enjoy this free shipping benefit to reduce your shopping costs and deliver a more cost-effective skincare shopping experience.

Payment & Currency Standard

The official and only unified currency for all transactions on our website is USD (United States Dollar). All product prices, order settlements, and refund transactions are calculated and processed in USD uniformly. This standardized currency rule ensures transparent, consistent, and accurate billing for all global customers, avoiding exchange rate confusion and settlement discrepancies.

Return Policy

We support a flexible and customer-friendly return service to fully protect your shopping rights. All eligible products can be applied for return within 60 days from the date you receive your order. To qualify for a return, products must remain in original condition, unopened, unused, and with intact packaging and accessories. We strictly adhere to standardized return review procedures to ensure every return application is processed fairly and accurately.

Refund Processing Policy

Once your return application is reviewed, verified, and approved by our customer service team, we will initiate the official refund procedure. The standard refund processing period is 5 to 10 business days. The actual arrival time of the refund may vary slightly depending on your payment institution’s processing rules. All refunds will be processed in the unified USD currency corresponding to your original order payment amount.

Customer Support

For any inquiries regarding orders, shipping, returns, refunds, product consultation, or service issues, please feel free to contact our professional support team. All official contact information including our dedicated email address is available on our Contact Us page. We strive to respond to every customer inquiry efficiently and provide professional solutions to resolve your concerns.